Damaged items? Misprinted? Wrong order? Lost in transit?

Don't panic! We fix any problem free of charge that's deemed an error on our part.

If there are any issues with your 6ix Snapback, or you are unsatisfied with your 6ix Snapback in any way, please contact us with a description and image of the issue.

All claims must be submitted within 30 days of the order being received, or no later than 30 days after the estimated delivery date for items lost in transit.

Claims deemed an error on our part are covered fully at our expense, including:

  • Mis-embroidered snapbacks
  • Damaged snapbacks
  • Wrong orders
  • Incomplete orders
  • Lost in transit

Wrong Address? Unclaimed Delivery?

All claims must be filed within 30 days of (expected) delivery.

Wrong Address If the provided address is deemed insufficient by our couriers, your package will be returned automatically to our production facilities. You will be responsible for reshipment costs once we confirm an updated/correct address.

Unclaimed Delivery Unclaimed shipments are returned automatically to our production facilities. You will be responsible for reshipment costs to the provided address.

Special Note Shipments returned to our production facilities are donated to charity after 30 days. If you are concerned about your delivery times, please contact us immediately to inquire about the status of your order. After 30 days, you will be responsible for both production and reshipment costs.

Refunds & Cancellations

All claims must be filed within 15 days of delivery.

Refunds and cancellations will be processed subject to a 25% restocking fee and after the items have been returned to our facilities. You will be responsible for reshipment costs. Returned items must be unused and unwashed.